2nd mobile on my account

[Setzer55]

I pay for my mother's mobile as well. As mine     ... Her number is xxxxxxxxxxxxx she was tragically killed in a road accident on 25/10/2022.... As you can see there is no usage from that date onwards ... Please can I terminate this contract.... I will still keep my contract  xxxxxxxxxx..... I have phoned 150 but I'm forever in a queue . Thank you James

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[Schockwave]

Hello @Setzer55 ,

Welcome to the community,

Sorry to hear about your mother being killed in a road accident, but unfortunately there is no account access here, you will have to speak to customer service to do this.

Worth hanging up and trying at different times, it should not normally take more than 10-15 minutes before someone answers, at the most 30 minutes. It should also let you know roughly how long it will take for someone to answer and you should be able to ask for a call back when you ring, I believe, if it is very busy.

[James_B]

Hi @Setzer55,

I'm very sorry to hear of your loss. I've sent you a private message. Please check your inbox and get back to me when you can.

James

[XRaySpeX]

I'm sorry to hear of your tragic news.

Follow the advice in Change my account in the case of a life event :

Notifying us of a bereavement

Use the online form to notify us of a bereavement.

We’ll need:

• the account holder’s name and number
• a number to contact you on 

If you experience a bereavement, you can either:

• disconnect their broadband or number and close their account
• transfer the connection or number to someone else