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£21 plan getting billed £24

GrandadAl
Explorer

‎23-01-2024 02:53 PM

I have a £21 monthly plan but for some reason my bill is £24.02 a month.

Anyone know how that works?

Thanks in advance.

0 Helpful
3 REPLIES 3
XRaySpeX
EE Community Star
EE Community Star

‎23-01-2024 02:58 PM

@GrandadAl : Look at the breakdown of your bill to see what extra you've been charged for.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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0 Helpful
GrandadAl
Explorer
In response to XRaySpeX

‎23-01-2024 03:02 PM

It’s says Zero charges in extra’s.

0 Helpful
bristolian
EE Community Star
EE Community Star

‎23-01-2024 03:35 PM

To resolve this would therefore need sight of your bill.

Can you either post up a suitably redacted copy to this forum, or you should contact EE CS on 150 who have access to your individual account.

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