£2.90 Charge plus £15.00 per month roam abroad pass

[djf123]

I added the Roam Abroad pass to each of our 5 mobiles prior to a recent holiday to Norway.

Why does my latest bill have both a £2.90 daily charge plus the £15.00 per month charge for each mobile?

[Katie_B]

Hello @djf123. 

Welcome to the community. 

I am sorry to hear this. 

I would recommend getting in touch so our customer care team can take a further look into your bill and make any relevant adjustments. 

Katie

[djf123]

Many thanks Katie_B,

I have talked to customer services and the £2.90 charge will be credited to my next bill.

[Katie_B · Accepted solution]

Thanks for coming back and letting us know @djf123. 

Have a great weekend, 

Katie