Hi @Aparna3690
You can check your first bill in the Manage area in the EE app or online 1-4 days after placing your order. We will send you a paper bill within 7 days.
Download the EE app for your device, it's the easiest way to manage your account.
Your first bill will cover:
- your monthly plan charge: the standard monthly cost of your plan, charged a month in advance
- add-ons: for example, Xbox Game Pass, TNT Sports or for roaming
- equipment charge: an initial payment or delivery fee for your device if bought with Flex Pay
If you purchased your device using Flex Pay, you’ll have two separate payments coming out of your bank account each month:
- one for your airtime plan
- one for your device, also known as your device credit agreement or Flex Pay payments
We'll send you a copy of your device credit agreement which will confirm:
- the number of payments you’ll have to pay off your device
- the amount you'll pay each month
- the date payment will be taken from your account
Within 24 hours of placing your order, you can check your Flex Pay payment details in the Manage section of the EE app or through the EE website.
If you have set up a Direct Debit we’ll automatically take payments on the date shown on your paper bill. Or you can make a payment in the EE app.
Chris S
