10020250100 MMS

Mrswright80 · ‎04-03-2022

Good morning I am a pay monthly customer and I am now being charge for what it says is out of plan charges?

Someone needs to look at this as it’s possible it’s a scam?
I’ve paid 2 bills this month one £53 and one £71? And 25mb in not even 20 days!

XRaySpeX · ‎04-03-2022

This is an MMS charge when you send a text message to an email address.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

View solution in original post

James_B · ‎04-03-2022

Hi @Mrswright80,

Welcome to the EE Community. 🙂

Our Customer Care Team will be happy to run through your bill with you if you get in touch.

Thanks

James

XRaySpeX · ‎04-03-2022

This is an MMS charge when you send a text message to an email address.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)