Mobile Services

Coverage in Newhaven

We are aware of a signal issue that is affecting some of our customers in the Newhaven area. Our mast had to be removed in April 2024, as this was requested by the landowner. Our engineers began looking for a new location as soon as we were made awa...

Top up from abroad.

Hi, They have just removed my balance of 12.40, despite making text messages every 3 months from the US.I tried to top up using a UK card but they wanted to confirm payment, but as I had no balance could not receive the call!topped up using a US card...

Keeping a deceased person's number

Hi,My Dad passed away 4 months ago. I cancelled his monthly SIM contract shortly after.I was wondering what the policy is on if, or when, the phone number gets recycled and reissued to another customerIs there a way to hold this number from being rec...

My EE ESIM has no service when I’m abroad

last year I had no problem when traveling this year I’ve been Marrakesh and now I’m currently in Turkey and my eSIM has no service. I’ve turned my phone on and off multiple times and it still has no service

Roaming

I can't add on plan with data on abroad

Calling from europe

Hello my samsung galaxy s22 wont let me make calls from spain,i have a roaming add on and can send texts and surf the net etc,but cannot make calls,i get a recorded message saying call not allowed speak to your network supplier.can anybody highlight ...

Resolved! I need more data

No service on 5g router

From 2/5/24 we have had no service on 5g router for a large part of the day in the craven arms area. So far today there has been no service at all.Tech support have told me that there will be intermittent issues for next 2 weeks due to an upgrade. To...

WiFi Calling Not Working

WiFi calling is not working on iPhone, have attempted usual methods of forcing phone into airplane mode without success. Internet signal is strong and fast. Have reported it to my ISP in case they have changed settings or there is port forwarding con...