wifi disk - light is off

[labrosvel]

Hello. My landlord bought a new router which includes an EE Smart WiFi Disc. Router works fine and I have internet access throughout the house. However the Disk doesn't seem to work. I plugged it in and connect it to the router but the light is off. Is there a case that is still working with the light off? If not what's the process of returning the disk and receiving and replacement?

[Chris_B]

@labrosvel   Have you switched the disk on ?  The button is on the back. 

[labrosvel]

Yes @Chris_B I have.

[Chris_B]

@labrosvel   Are you using the EE home app at all ?

  There is a small hole of the disk ( back of it ) push a pin in to it and hold it there to reset the disk.  The disk has to have the power lead connected when you do this.  Hold it there for 30+ seconds  it should have the word RESET next to it. 

do you get any lights on the disk even when you switch it on ?  

[labrosvel]

@Chris_B  No response whatsoever. No light at all. It is as if is not plugged in or the light doesn't work at all.

[Christopher_G]

Hi @labrosvel

Could you try the plug in a different socket, just to see if it gets some power to the unit.

Chris

[labrosvel]

Hi @Christopher_G. Already tried different sockets and I tried them with other electrical devices to see if they work. Same result. I changed the socket now but still nothing.

[Christopher_G · Accepted solution]

OK, thanks, @labrosvel.

I would suggest that the account holder speaks with our Technical Support team. They'll be able to run through some more diagnostics and run through options.

Chris