why is my Smart Wifi Pro extender often orange?

[StuartTT]

The light on my extender is orange for long periods then aqua. I'd say about half the time it's orange. Why is this? It's only two rooms away from the main router.

Thanks

[JimM11]

@StuartTT Link to the help below. 

"Smart WiFi device lights"

Fix a Problem with Smart WiFi | Broadband Help | EE

[Jezza79]

Mine too.  Check out the Broadband Manager though. It shows you how many devices/drivers/boosters are on your hub and how many devices are connected to each driver.

Apparently, orange is ok. It's just a weak signal. But red is 'not connecting'. Aqua is connected and 'Good service'.

It will check your drivers to make sure they're operating at 'Good Service'.  If they're not in the prime location, apparently (technician at EE told me) it would say 'too far' or 'too near' to hub. Or something.

I've been on a very long journey to get to this point.  Still getting some pretty low readings. Now have been given a new hub. Already been given two new drivers. Now awaiting Mr OpenReach to visit day after tomorrow. Then will be allowed to leave contract with no fees.  

Loving the app so much though, I don't want to leave!  And the new mast will be up eventually.  Say 3 months or something so . . . then we'll all have the fullest of fibres!  🙂

[XRaySpeX]

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@Jezza79 wrote:

Loving the app so much though, I don't want to leave! 

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You must be alone!

[StuartTT]

Thanks @Jezza79.

I was hoping the app might help me with positioning the extender unit (i.e. show the signal strength in various areas of the house), but it doesn't seem to do that.

I'm surprised that orange means it's working, because whenever it's orange none of my devices (laptop, iPhone) are connected to it. I guess they must be connected to the router instead.

I wish they made this easier!

If anyone knows an iOS app that can measure your signal strength around the house, please shout! It would be really helpful. I tried a couple of apps but neither did this)

[JimM11]

@StuartTT If you care to use the web manager, then advanced wireless, extenders section it will show you what the Smart wireless section shows the signal strength of the device, it is variable so will need a few readings to get the guestimate, will link a posting if i can see one that is not blocked out too much. Just got to find then you will see the link below. Here you go will give you the idea view wise.

Re: Useless pro products - Page 3 - The EE Community

[StuartTT]

Thanks for replying Jim. What is the web manager? Is this something on the iphone EE app?

[JimM11]

@StuartTT Are you only a mobile phone user, or do you also have PC/Laptop that connects to the EE Router?

[StuartTT]

Hi Jim

I have a laptop and an iphone using the wifi network

[JimM11]

@StuartTT The only app that i know for IOS, is from Mat Haffner called Wi-Fi Analyzer, go to his site, have no idea what will be shown IOS wise, but he does for Windows and Apple, Windows works great, but not an IOS user myself. Android preferred device.