30-06-2026 07:51 AM
i am proceeding cancel of broadband contract, ee email asks me to return the kit.
so kit covers router (dark blue color) only. I see there is a white box connecting the router and fibre optics cable.
should i return both boxes? Thanks.
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30-06-2026 08:15 AM
You don't return the white box fixed to the inner wall. It is the ONT modem that provides the terminal of the Full Fibre to your home. It belongs to Openreach and should be left for anybody's next connection to OR based BB.
30-06-2026 08:13 AM
@ukoxto32 Just the router needs to be returned.
30-06-2026 08:15 AM
You don't return the white box fixed to the inner wall. It is the ONT modem that provides the terminal of the Full Fibre to your home. It belongs to Openreach and should be left for anybody's next connection to OR based BB.