The EE Community

Number transfer

I bought a new phone in January with an ee sim. Ported my number over and even had a text saying my number has transferred weeks ago.Now I can receive messages /calls to my old number, but cannot use it to make calls to people or text them. It says t...

Is there no Live Chat Facility?

Moved across from BT to EE today and looks like I am already regretting it as the website keeps flickering and not loading anything.  I have looked but can't dfind any Live Chat Facility like there is on BT's website and as I am deaf live chat is my ...

I need to talk to someone

They have cut me off even though they haven't taken payment and I can't pay them till Friday 21st March I'm on universal credit yet so I need to talk to a human not over the phone 

PACK NOT RENEW

My 10 pound data  pack will not renew even though I have enough balance however my mobile data has been working.

ROADEU7D

Hi there,I texted ROAMEU7D and get a success message but I’m not able to connect to internet (no 4G/5G) sign. Are you able to help me out here please?

I need data

Why doesnt my direct debit date change

Hi, I changed my direct debit date to be the 26th of the month, it is around the 15th. I requested the change on feb 27th and had a text to confirm the change. My next bill was still mid March but I assumed it was just down to timing and it will chan...

The EE signal in and around London is terrible

The EE signal in and around London is terrible. For months now the signal is lacking. What are we paying for a service provider in the technological advances of communication these days to have signals drop, no 5g, continual drop in signal. this is n...

EE sim not showing on the app even tho it’s linked

I just linked my EE Sim to my account and when I go on the website it shows my data usage etc. but when I go on the app, it’s not showing, do I have to wait a couple hours for it to update on the app or something?