i'm shocked

[markllewellyn]

unbelievable i've received the equipment but cant set it up through disability and trying to contact  EE is a secret that nobody knows so I say EE are the worst EVER

[XRaySpeX]

@markllewellyn : Again, which service/product & installation thereof are you talking about?

[markllewellyn]

I'm still unable to speak properly which it hard to understand me on the phone. I'm not sure if I mentioned  I was disabled but I thought it was obvious because I was trying to use my phone.

[Peter_W]

Thanks for explaining those details for us, @markllewellyn 

I'm keen to make sure we've done all we can here, so I've just sent you over a private message requesting a few more details.

Peter

[markllewellyn]

my account number is GB******* I recieved a letter today because i had cancelled my direct debit because i am still unable to connect it i have never been treated so shabbily in my life maybe my disability has made me slower but everytime i have had internet it was installed for me

[Mod edit: Removed account number from public post]

[markllewellyn]

Think i got used to the website

[markllewellyn]

EE are nothing but a scam i told them a month ago i was unable to set up the box because i am disabled and live on my own but they still keep sending me bills. i dont pay for nothing

[Peter_W]

Hi @markllewellyn 

I remember we tried to support you with this one a couple of weeks ago, so I'm disappointed to hear that you're still encountering trouble. 

If you would like us to take another look into things, please feel free to send me over a private message with where you're at, and we'll do our best from there.

Peter 

[markllewellyn]

i have sent multiple messages explaining im disabled and unable to set the box up but you say you call me but you don't, its been nearly 4 months and now i receive a bill for £64 threatening me with early termination fees. if you send me a return slip the EE box is still packed ready to go it hasnt even been connected

[Chris_B]

@markllewellyn  Click the green wording in @Peter_W post above your that says private message. You’ll speak with @Peter_W directly.