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hellp

paul272
Visitor

‎05-05-2025 08:37 AM

Hellp my router keeps dropping out and i have to re set it every time every 20 mins

0 Helpful
3 REPLIES 3
Northerner
EE Community Star
EE Community Star

‎05-05-2025 09:22 AM

Hi @paul272 

Fixed line broadband or mobile broadband.

Which router do you own.

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
0 Helpful
manatarms84
Established Contributor
Established Contributor

‎05-05-2025 12:27 PM

 I would check all your wiring to make sure there are no loose connections.  Then I would power everything down for 3 minutes to refresh everything.  If the issue persists I would call technical or request a call back by texting GUIDE to 61998 to check for any faults on the line

0 Helpful
XRaySpeX
EE Community Star
EE Community Star
In response to manatarms84

‎05-05-2025 05:37 PM

@manatarms84 wrote:

request a call back by texting GUIDE to 61998 to check for any faults on the line

It's 66033 now.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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