Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Forum Posts

Google Pixel 8 WiFi issues?

We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...

James_B by EE Community Manager
  • 380 Views
  • 1 replies
  • 5 Helpful

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 46662 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 90959 Views
  • 11 replies
  • 12 Helpful

Buffering

I have fibre broadband 150mbps,,but bbci player buffering,,yet my wife's mobile hotspot runs the bbci player at 60mbps no problem,,why is that, 

Change of broadband package now no WiFi, why?

Changed onto new broadband package yesterday and router arriving tomorrow but it’s been switched over so now have no WiFi connection why can it not still run on old router? Why do they switch before new router arrives if it means no WiFi connection f...

Master socket

Hi, i want to move my master socket but its quite away from my TV and the channel device. I cant manage it from under the carpet. I have naughty kids. So how can i move my socket by EE and would i be charged for this if they move the socket near my r...

Q-Ann by Visitor
  • 1675 Views
  • 3 replies
  • 3 Helpful

BT handover failed

Was sold the change over to BT months ago and have just been cut off with BT stating they could not take over my broadband and the issue is with EE who have now terminated my account.Work from home due to disability and cannot work now as I have no I...

Ls46 by Visitor
  • 340 Views
  • 1 replies
  • 0 Helpful

No broadband after activation

12 hours after activation deadline landline works but no broadband just flashing blue light on EE smart router, it's Sunday so the helpdesk is closed, any suggestions? 

golirra by Investigator
  • 933 Views
  • 14 replies
  • 1 Helpful