Wrong email address on my EE account

[Ray-Carol]

When I went onto fibre, EE misspelt my email address.  It means I have not been able to view my bills since last November.   I've rung EE several times but they seem unable to fix it.   The last time I rang, the battery ran out on my phone so I was cut off.   They know the problem but it's still not fixed.   Has anyone else had this problem and if so, was it fixed for them?

[JimM11]

@Ray-Carol It appears then that EE CS have messed up the profile so you cannot see and link the Broadband account, only they can sort it out for you.

[Ali_A]

Hi @Ray-Carol 

You can call Customer Service who will be able to locate the registered incorrect email address that is linked to your Mobile/Broadband account number. 

Once it has been located, they will be able to perform a merge to the correct email address, as @Alex_H mentioned. 

Ali