cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Wired connection slow to connect

Neil0
Explorer

When I switch on a device with a wired connection to my router (desktop or TV) there is a delay of several seconds before a connection is established.  Reliability and speed are excellent when connected but I did not experience this lag when I was previously with BT.

Cana anyone shed any light on this?

36 REPLIES 36
Chris_B
EE Community Star
EE Community Star

@Neil0  This is normal.  A connection has to be established before using said connection.   Oh the joys of first world problems. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
Profile closed
Not applicable

The Smart Hub 2 definitely established a wired connection a lot faster to my PC. than my current Smart Hub Plus, it's mostly like a firmware issue just needs tuning.

imacken
Established Contributor
Established Contributor

I have the same problem with the new EE hub. It takes up to a minute to make the ethernet connection after wake from sleep.

BT SH2 was immediate.

imacken
Established Contributor
Established Contributor

I know this is a 1st world problem, but does no one have any suggestions on how to solve this irritating issue?  

DanLloyd
Visitor

Did you get anywhere with this? I have the same thing happening on the smart hub plus, with wired connections taking anywhere up to 60 seconds to negotiate an active connection.

No, but my wired connections (desktop PC and a couple of TVs) only take 10
to 15 seconds to connect so it's not too bothersome.

With my previous BT router connection appeared to be virtually
instantaneous.
imacken
Established Contributor
Established Contributor

I have a Smart Hub Pro on the way, so we’ll see if that makes any difference. 

imacken
Established Contributor
Established Contributor

So, the new Smart Hub Pro made no difference to the issue, despite what the EE engineer suggested.

JimM11
Brilliant Contributor
Brilliant Contributor

@imacken The EE Smarthub+ takes around 20 seconds on both Ethernet and Wireless to establish a network connection, and we now know that the Pro version is following suit for the Ethernet delay on connecting, have you also managed to test what it is like for the wireless connecting of a device?