WiFi issues

Jason3249
Explorer

Hi all, I've moved from sky and need some advice, since moving from them to EE I'm getting nothing but problems with my ring camera's etc I've turned of 5 ghz and still getting connection issues, so I wake up in the morning and the camera is flashing blue, so I've got to ad it as a new device and start it again by adding it on the ring app every morning, can't be doing that so I added the sky booster to the EE smart hub the black one, and it works spot on now, it doesn't make the cameras flash blue by the morning's deffo connection issues ring doesn't like the EE router, BUT as usual if there's a power cut and we get a few a week, then I'm back to it flashing again in the morning, it doesn't auto connect with this ee router, and it doesn't matter whether or not the 5 ghz is on or off, is there anything else I can do with the router settings, I was looking at the channels but I didn't know which one etc ta 😀

1 SOLUTION

Accepted Solutions
XRaySpeX
EE Community Star
EE Community Star

Try setting up Compatible WiFi on the router under Advanced > Wireless Settings & connect your device to that.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

View solution in original post

8 REPLIES 8
XRaySpeX
EE Community Star
EE Community Star

Try setting up Compatible WiFi on the router under Advanced > Wireless Settings & connect your device to that.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
Jason3249
Explorer

I'm trying it now, if I can work it out ha 🤦🏻‍♂️

JimM11
Brilliant Contributor
Brilliant Contributor

@Jason3249 What sky booster did you try to use? SE210 or one off the pods!

Schockwave
EE Community Star
EE Community Star

@Jason3249 , do you have a mobile phone and the app on it? Have you done it with the mobile app, make sure that you use the same wifi network on both, it should work, as that is how I have set it up, but I have an extender in the porch and use it that way with the extender network, try 2.4gh connection, as 5.gh may not be strong enough depending where your router is.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.

XRaySpeX Thanks bud, you are a lifesaver, it works spot on now, if I disconnected the battery then reconnected it obviously, it wouldn't reconnect to the Wi-Fi, that was how I was doing it instead of waiting until the mornings, thanks again now I'm happy again 😊

Jason3249
Explorer

I push the wrong button **bleep**, anyway JimM11 the booster was this 👇🏻 that was my old set up 😀

 

Ta again XRaySpeX 👍🏻Screenshot_20250804_165307_Facebook.jpg

Thanks! You're welcome 🙂 ! Glad I could be of assistance & trust it is now sorted.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
JimM11
Brilliant Contributor
Brilliant Contributor

@Jason3249 Thanks for posting, hope the Comp network holds out for you!