WiFi Extender Usage?

[TeraGrapher]

I now have two EE WiFi extenders (the second one added at EE’s suggestion), however I don’t believe they are being used. I say this because when I look at the Hub Manager, it shows the two extenders with nothing connected to them.

I have even used my mobile phone to check this by being in very close proximity to one of the extenders (and much closer than the hub), deleting the network connection from that phone and reconnecting. Connected OK but still not showing up in the Hub manager other than connected to the hub!

Anyone know if this is expected behaviour?

[englishmike]

Hi
Nothing has changed but all over the house I get good fast signal. Extender still thinks it only has the printer to worry about but there are other things (TV and Humax box) that are closer but don't show. Without the extender the signal drops upstairs considerably so I am in "if it ain't broke etc......" mode. My only other problem has been the phone plugged into the router going dead. EE had to reset externally twice but last time I just restarted the router and all was well.
Mike

[englishmike]

Hi

Nothing has changed but all over the house I get good fast signal.  Extender still thinks it only has the printer to worry about but there are other things (TV and Humax box) that are closer but don't show.  Without the extender the signal drops upstairs considerably so I am in "if it ain't broke etc......" mode.  My only other problem has been the phone plugged into the router going dead.  EE had to reset externally twice but last time I just restarted the router and all was well.  Panasonic phones don't show either.

Mike

[JimM11]

@englishmike Same mode for me, but you can see the confusion that some get when oops/quirks happen... And you are in the EE DV system not fully working, and hopefully your landline displays when its not going!!!👍

[Esfmango]

Hi, I think it's more to do with the hub and the extender not conversing properly. I use the we browser based hub manager for detail and troubleshooting and there is not information about what is connected to what.  The EE App only gets used for quick looks. On the BT kit you get all of the detail no matter if you use the MyBT App or the web browser. Having only been transferred from BT to EE during last week, I still have all the BT kit. It's tempting to just switch back to using it. 

A quick side note... They didn't send me a replacement for the EE Hybrid connect box (not sure why) that takes over and gives you an internet connection on 4G if the broadband connection fails. That is in use, visible and tested by removing the WAN connection on the  hub. Has anyone got an EE version and does it work any better?

[JimM11]

@Esfmango The hybrid unit is not changed as version function's as before, no change to operation or better/worse, so is left as functioning device, probably more hassle to change over when there is no need to. Have a look through post's to see if someone has managed a swap, aesthetics would be as far as i can remember the main complaint. HTH

Edit: Note if you do decide to switch back, you still have to use the EE app, and there are some issues with it trying to control the BT smarthub2, so search forum also before you make any decision, or go for it, and let forum know what you find out....

[Esfmango]

Thanks, functionality is of more importance right now.  I won't worry myself or EE about it for the time being.

[smithgables]

I've just moved from BT to EE. I did a factory reset on the Hybrid Connect unit I had from BT and paired it to the new EE router without problem.