WiFi 7 extender keeps disconnecting from my ethernet connection

[paulfirestarter]

Please can anyone help with this. I have set up the WiFi 7 extender in my office and connected to my pc via an ethernet cable direct. However every so often it disconnects and then switches to WiFi. 

[paulfirestarter]

Can anyone help me with this as EE can't seem to sort out even though I have raised this many times on the chat we app to customer service. 

Also I get unecrypted WiFi which is intermittent using TP link WiFi toolkit app. 

Please can anyone download this app and try it on there WiFi 7 router to see if you have similar issues?.

[Mustrum]

@paulfirestarter   Are you able to see the LAN connection speed? Or know what standard the ethernet cable is? Could it be not good enough for a 2.5Gb connection? Do you have a Cat6 or better cable you could try, even if a bit shorter  just to see if improves things?

[paulfirestarter]

Hi thanks for your reply. Yes when ite connected I can see the speed showing as 2.4 Mbps bilut just not stable. Also, I have used the ethernet cable that came with the WiFi 7 extender and tried swapping but still the same. 

[Mustrum]

@paulfirestarter  2.4 suggests one of the WiFi bands, or a very slow ethernet, even an old cat 5 is capable of 100Mbps.

[paulfirestarter]

I forgot to mention that even though my ethernet is showing capable of 2.4gbps I'm only getting 390mbps download speed. 

I get buffering too at times when testing 4k video on YouTube whichreally should not happen with 500mbps package from EE. No other bandwidth hungry in action when this is happening either. 

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[JimM11]

@paulfirestarter Would have a look on the web interface at the advanced wireless to see how the router and extender think the pairing is, with the 6Ghz backhaul that you are using, does not matter in the slightest that you have ethernet connected the pc as it is still a wireless to wireless connection between the two units, the smart wireless will show you the -db value that it thinks it has, if you are up in the high 70's then not a good pairing for distance, the 6Ghz band is the weakest for distance/interference. You may also wish to have a look at the properties for the nic card on the pc, ideally it should stay latched as a Ethernet connection to the smart wireless extender, 2.5Gb Ethernet is very picky connection wise....