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Wi-Fi extender not working so poor connection in house

Byfieldp
Visitor

‎02-01-2026 06:12 PM

I moved over from BT to EE 6 months ago and since then haven’t had regular Wi-Fi service throughout house, have had replacement Wi-Fi extender, visit from EE engineer and numerous calls and chat sessions with EE to fix the issue but nothing has been resolved. Getting very frustrated with the service and seem to just be going around in circles, waiting for 2nd replacement Wi-Fi extender but not convinced this will resolve the problem, any advice out there?? 

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3 REPLIES 3
XRaySpeX
EE Community Star
EE Community Star

‎02-01-2026 11:42 PM

You can make a formal complaint to EE & if you don't get satisfaction after 8 weeks or come to a deadlock you can take it to EE's ADR provider. See Complaints code of practice and here is the Complaints Form .

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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Chris_B
EE Community Star
EE Community Star

‎03-01-2026 08:20 AM

@Byfieldp     Do you actually need the extender?   Is the hub and extender to close to each other as this can effect the WiFi signal from the extender.   Is the extender close to any other electrical equipment?   Ie TV. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
JimM11
Community Hero
Community Hero

‎03-01-2026 10:20 AM

@Byfieldp What did the EE Engineer say when they had the visit to you regarding using the EE Smart Wireless extender and the connection between said and the EE Router?

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