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Wi-Fi bill

Klf97
Visitor

‎24-08-2022 05:15 PM

Hello. My second attempt to pay my Wi-Fi bill has failed to come out. I am really struggling financially and can’t pay this until Friday. But I have a small child and need my Wi-Fi. Could it be kept on till Friday please? 

0 Helpful
2 REPLIES 2
XRaySpeX
EE Community Star
EE Community Star

‎24-08-2022 05:26 PM

EE don't sell WiFi; they sell Broadband.

Contact CS urgently to come to some sort of repayment plan - see Help if you can't pay your bill

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
Christopher_G
EE Community Support Team
In response to XRaySpeX

‎24-08-2022 06:44 PM

Hi @Klf97

Welcome to the community and thank you for explaining.

I would definitely recommend taking a look at the link @XRaySpeX posted. Ultimately, I recommend speaking to our Mobile Care team on 150 so that they can take a look at your account and do their best to help. 

Chris