Why is the maximum EE speed to my home lower than my incumbent BT package?

[kpsandwiches]

Had a call with BT today ahead of a contract expiry to see what the best options were for renewal, and I'm being migrated to another package on EE. In principle I'm fine with this. However, upon further exploration it looks as though I'm downgrading from a Fibre 100 package to what they're calling 'Fibre 67 Essentials'.

On the former, I regularly get upwards of 120mbps but my new contract seems to suggest I could now get roughly half these speeds. Curiously, the website suggests it's the best speed / package available in my area. I'm confused by why this would be the case if BT have been serving the Fibre 100 without any issues.

Can anyone advise? Should I be rethinking this change before my 14-day grace period is up?

[Mustrum · Accepted solution]

@kpsandwiches   the table confirms what I was trying to explain in my first post - your service was G Fast, but moving to a new supplier that is no longer available, hence EE can only offer VDSL - and up to 80 Mbps/Fibre 67.

As you say, no full fibre available yet.

The only good news should be your new lower speed contract should be cheaper than an out of contract G Fast with BT..

HTH

[JimM11]

@kpsandwiches Have you asked for BT retentions to see if you can stay on there G fast broadband at the same price until fttp becomes available at your address. EE used to offer it so why not ask the question of them also.

[XRaySpeX]

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@Mustrum wrote:

G Fast, but moving to a new supplier that is no longer available

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How do you work that out? SOGEA is shown as Green.

[Mustrum]

So wish @Sorcha  was still around and we could get those face to face meetings that were promised!

Anyway, the Unavailable on the column before outranks Green for anyone not already on G Fast.

Mines a ?????

[JimM11]

@Mustrum It's a bit of a bad deal when the OP was on and has the modem from BT that supports having a G.Fast connection from his Green box to Home master socket and although no longer supported as a new supplied broadband there are still some ISP's who will take over and support this connection type, but not many of them left now. It's always a gamble for when fttp will be supplied to replace the existing copper, when G.Fast works it generally works pretty good for speed, but you do have to be very close to the connection point.

[kpsandwiches]

I'm certainly considering it now 😅 just got to brace myself for the rigmarole!

[JimM11]

@kpsandwiches Would check to see if Zen are still offering the G.Fast connection at your address. Believe the still work as an ISP on OR lines. Below from the Zen website

Broadband

We offer a full range of Fast, Superfast and Ultrafast broadband technologies, including ADSL and FTTC. And we are one of only a few providers who can offer FTTP and G.fast, all available with and without usage limits, depending on your customers’ priorities. An SLA-backed office broadband service with 24/7 support and minimum throughput guarantees can also be used to support more stringent connectivity requirements, helping to bridge the gap between broadband and Ethernet services.

[Mustrum]

@JimM11   it is all part of the Openreach Stop Sell as of September last year - in places you can keep G Fast and or voice if you are staying with the same supplier - but not available if you try and switch suppliers.

So no Zen or anyone else will not supply G Fast these days.