Why have I got no landline phone. Why is my previous internet supplier taking me

[Psychopez]

No landline. No Mesh system. Previous Internet provider asking for termination payment. What CON are you pulling?

[Chris_B]

@Psychopez   Have you tried speaking with customer support?   And if you’ve moved to EE, you still pay off your old broadband provider you then forward the bill to EE who will then credit you the money to your EE account or if you ask them they will pay it back to your bank account.

[XRaySpeX]

@Psychopez : You need to pay your old ISP's exit fees & then claim up to £300 back from EE @ Switch Broadband to EE and we'll pay your leaving fee. It will be applied as a credit to your EE bill.

[Schockwave]

@Psychopez , did you ask to keep your landline? You would need to plug your phone into the router for it to work.

[Christopher_G · Accepted solution]

Hi @Psychopez 

Welcome to the community.

I see @XRaySpeX has given you some information around the leaving fees for your previous network, and @Schockwave has explained that you need to plug your landline into your router.

If you need some help with it, I recommend speaking to our customer support team, so they can check everything from our side.

Keep us updated with how you're getting on please.

Chris