When should my line be switched off?

[martyjp]

Yesterday had City Fibre round to install my new line, new ISP all set up and working perfectly. I did the One Touch Switch and got texts from EE saying how much my final bill would be when I moved, got an email today for my bill which I thought would be final bill but its standard payment for next month, just switched router back on and all connected fine.

Anyone know how long it normally takes for the line to become inactive and final bill be issued as I can claim money back for the final bill but obviously not for another months service

[martyjp]

No, both fail to authenticate, but it was fun to watch as both routers flash orange and they were synced so the when the light was on one it was off on the other

[JimM11]

@martyjp Disco time then?🤣👍 Took a quick look, my EE email came in 04.44am morning off the changeover but it was a OR ISP to ISP, EE had ""Stopping your services"" in the mail and a heading off ""Your Message from EE"", with the usual get your gear sent back or get billed for it all and you will lose all your benefit's etc which was not a worry as the Mobiles all went a few day's later from EE as planned!!!! 

Good luck with your connection and hope you get it all sorted, looks like you are well in control off it all.

[martyjp]

It was very hypnotic until the wife shouted that the internet was down

[JimM11]

@martyjp Bet your glad that was all she shouted.🤣😂

[XRaySpeX]

No, @JimM11 , I was exploring whether a bodge job was done at the pole or UG Feed.

VLAN is done at the modem(s). Routers are routers, tho' the PPPoE creds could be tricky, EE's being burnt in.

Would you think that both OR & CS use the same protocols & technologies on their Full Fibre like everyone uses VDSL2 profile 17a (or is it 35b?) on FTTC?

[JimM11]

@XRaySpeX You would think so, but i tried with another posting on the sky Forum with an OP trying to get the sky Hub on a CityFibre connection, CF swore blind they were good to go, Sky swore blind was nothing wrong with there Hub it was all good, after multiples of CF ONT's, Sky Hub's, the OP said stuff this went to Arbitration won his case, during all this fiasco going on he ordered Vodafone Broadband, they sent the hub out and it connected instantly zero issues!

VLAN is done at the CF router side, you need to have a router that can be VLAN set. so not surprised that the Pro would not connect never mind the Authentication required to be set also for the creds. CF does use PPPoE and VLAN ID 911.

For sure i can set any Vlan ID i need on my Asus Router, although you do need to see what stupid advice is given ie VF supplied it all wrong they wanted a Vlan ID set and i did it all without, but they did get the creds right for the pppoe correct.

This was from VF CS ""VLAN ID: 901"" and way wrong. So ONT has now been EE, back to Sky, and now to VF, i have just corrected the Asus for both connection type, creds and anything else iPv6 wise.