UselessEE

PJAT
Visitor

I am appalled at how useless EE is, as a company, and how they deliberately make it difficult for customers to contact them and get their issues fixed. They’re a telecoms company, why do they not provide easily accessible telephone numbers for their customer services and to report faults? Why do they do their very best to avoid sending out an engineer to fix a problem with the line coming into a customer’s property?

A truly rubbish company and definitely not an improvement on BT! 

1 SOLUTION

Accepted Solutions
XRaySpeX
EE Community Star
EE Community Star

@PJAT : Try calling EE CS on the Freephone no.(Opt 1) in my sig.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

View solution in original post

2 REPLIES 2
Chris_B
EE Community Star
EE Community Star

@PJAT     It’s not EE not sending an engineer as the line is via the open reach network so it’s an open reach engineer who has to come out to resolve an issue, but you report the problem via EE customer support.   It’s then down to open reach to arrange an engineer. 

⬇️⬇️⬇️⬇️⬇️⬇️⬇️⬇️⬇️⬇️⬇️⬇️

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
XRaySpeX
EE Community Star
EE Community Star

@PJAT : Try calling EE CS on the Freephone no.(Opt 1) in my sig.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP