11-02-2026 07:37 PM
I am appalled at how useless EE is, as a company, and how they deliberately make it difficult for customers to contact them and get their issues fixed. They’re a telecoms company, why do they not provide easily accessible telephone numbers for their customer services and to report faults? Why do they do their very best to avoid sending out an engineer to fix a problem with the line coming into a customer’s property?
A truly rubbish company and definitely not an improvement on BT!
Solved! See the answer below or view the solution in context.
11-02-2026 10:56 PM
@PJAT : Try calling EE CS on the Freephone no.(Opt 1) in my sig.
11-02-2026 10:38 PM
@PJAT It’s not EE not sending an engineer as the line is via the open reach network so it’s an open reach engineer who has to come out to resolve an issue, but you report the problem via EE customer support. It’s then down to open reach to arrange an engineer.
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11-02-2026 10:56 PM
@PJAT : Try calling EE CS on the Freephone no.(Opt 1) in my sig.