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Urgent: Need Moderator help with a landline re-number request past 30 days

Ptavner90
Visitor

‎12-10-2026 11:03 PM

I switched to Vodafone, but due to a provisioning error, my landline number transfer failed. It has been about two weeks after the 30 days. The number originally belonged to BT/EE. I am looking for a moderator to see if the number is still sitting unallocated in the quarantine pool so it can be recovered.

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2 REPLIES 2
JimM11
Maestro
Maestro

‎12-10-2026 11:20 PM

@Ptavner90 It's a VF issue, they did the same to me, lost the number after 45years so good luck with that.

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XRaySpeX
EE Community Star
EE Community Star

‎12-10-2026 11:42 PM

This public user discussion forum can have no access to your specific account. You need to raise this with CS.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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