Hi All,
Wondering if someone can advise as to what I can do to troubleshoot an issue. Have been using home broadband for a couple of months now and it's been OK but after a storm last night I can no longer connect, just get a flashing orange light.
Called the EE BB helpline today and they were talking like there was no problem with the physical line and that the router was not syncing. I wasn't home at the time but they said the next thing they would try to get me to do would be a factory reset of the router. Have done this tonight but still the same. Since I can't see any stats etc and the line no longer has a landline number I can't really tell if the line is legitimately OK (ringtone etc)
The router seems to be OK so I don't think it's anything like lightning etc. What else can I do to troubleshoot things before I try calling them again in the morning? Could there be something with the line looking OK from their end but my being unable to connect?
thanks in advance
