Transferred to EE from BT and unable to link my broadband to mobile

[Rymo]

Ex BT broadband customer who moved to EE 2 months ago. Since moving I have been unable to link EE broadband to mobile. I cannot view bills, manage account or use wifi features. 

I’ve spoken to 9 different advisors who have logged tickets, filled out forms, deregistered and re registered my account to no avail. Now I’m being told it’s an issue and being looked into. 

if I’m not able to use all services what are my options for cancelling the service without charge as I’m not being provided the service I signed up for… I mean I can’t even view my bills. 

Anyone else had any luck resolving this?

TIA

[scallydeejay]

I’m still having issues with getting my account linked 

[Cromercrab]

Same here. I can't link broadband but mobile was done by an advisor. I've also had nothing but hassle with billing. 2 bills both wrong, first month was credited to us as a good will gesture, got 2nd bill for £57.28 instead of £20 as they haven't applied the multi purchase discount so now trying to sort that out. Why did i change to this rubbish, i'll be getting out of EE asap.

[Staniforth]

I had the same issue. It’s a known problem which they do not appear to be able to resolve.

I emailed the executive team at BT to  complain and said I wanted the option of either transferring back to BT or to annother provider without exit charges. I was told that I could not transfer back to BT (as they were going to merge the companies) but  could move to annother provider without exit charges

Mike Staniforth