To port your original landline number that's gone digital to another provider

[bindi000]

Hello  I recently joined EE/BT but I am in the process to move to another provider with my original landline number being ported within the cooling off period however EE/BT installed fiber optic to make my landline digital. When my new provider attempted to port my  original landline number EE/BT refused to port the number to the new provider because now they own my original landline number. I was never informed of this when I joined EE/BT. I would be most grateful if anyone can give advice when EE/BT ported my original landline number from my previous provider. I feel trapped if I move to another provider EE/BT will not release my original landline number and being forced to stay with them. Is their action legal in the end if I want to retain my original landline number I have to stay with them at what ever cost for the landline number. Thank you

[XRaySpeX]

@bindi000 : Are you trying to port it to a provider who only does physical landlines or to a BB plan that uses physical landlines, i.e. FTTC Fibre?

[Mustrum]

@bindi000   you should be able to port your number to another provider, although it will need to be a digital provider.

Can you let us know some more details, when did the transfers happen and who is the new supplier as that may help get to the bottom of the issue. Some suppliers do not try very hard to transfer numbers, and blame the existing supplier for not releasing the number, although the situation has been improving.

[bindi000]

Hello 

Thank you for getting back to me.

On the 15 February 2024 I contacted Sky to be my new provider for broadband and to port my original landline number within the cooling off period for EE/BT. Sky advised they will automatically contact EE/BT to notify them and to request to port my original landline number. Sky checked their system they were able to port my original landline number.

The broadband and my original landline number was set to be transferred 0n 29 February 2024 but I got an email from Sky on 27 February 2024 to contact them when I did telephoned Sky on 24 February they informed me  EE/BT refused and cancelled to port the original landline number to Sky which is totally unreasonable.

Can you help for me to go to Sky and to port my original landline number as Sky offer digital landline service.

Thank you so much.

Kind regards

Bindi

[bindi000]

Hello 

Thank you for getting back to me.

On the 15 February 2024 I contacted Sky to be my new provider for broadband and to port my original landline number within the cooling off period for EE/BT. Sky advised they will automatically contact EE/BT to notify them and to request to port my original landline number.Sky checked their system they were able to port my original landline number.

The broadband and my original landline number was set to be transferred 0n 29 February 2024 but I got an email from Sky on 27 February 2024 to contact them when I did telephoned Sky on 24 February they informed me  EE/BT refused and cancelled to port the original landline number to Sky which is totally unreasonable.

Can you help for me to go to Sky and to port my original landline number as Sky offer digital landline service.

Thank you so much.

Kind regards

Bindi

[bindi000]

Hello

Please can you let me know can ee/bt  refuse to allow you to port your original landline number to a new provider who are also offering digital fibre optic broadband and digital landline.  Is it part of ee/bt terms and conditions to refuse porting your original landline number. Is this lawful.

Thank you

Bindi

[bindi000]

Hello

Thank you for your response.

Sky is the provider who offers fibre optic for BB and landline when I joined EE/BT they only offered fibre optic BB and digital landline (phone line) which they ported from Sky to take over but I have such bad experience with EE/BT. Sky offered a good deal to me so I went back Sky it is EE/BT refusing to port (I give back) my original landline number which I need to keep. I checked with Ofcom which states you are entitled to port your old telephone number to a new provider.

Please can you help me what to do to get my old number back.

Thank you

[XRaySpeX]

If, as you say, Sky are now offering a digital landline you should be able to port your no. to them.

My original Q relates to whether Sky were offering physical analogue landlines. In which you couldn't port as OR are no longer installing new physical landline nos.

[bindi000]

Hi 

Sky is offering digital fibre optic  for BB and landline ( phone number) same as EE/BT therefore I cannot see why there is a problem to port from EE/BT to Sky.

Thank you

[bindi000]

Hello 

Thank you for getting back to me.

On the 15 February 2024 I contacted Sky to be my new provider for broadband and to port my original landline number within the cooling off period for EE/BT. Sky advised they will automatically contact EE/BT to notify them and to request to port my original landline number.Sky checked their system they were able to port my original landline number.

The broadband and my original landline number was set to be transferred 0n 29 February 2024 but I got an email from Sky on 27 February 2024 to contact them when I did telephoned Sky on 24 February they informed me  EE/BT refused and cancelled to port the original landline number to Sky which is totally unreasonable.

Can you help for me to go to Sky and to port my original landline number as Sky offer digital landline service.

Thank you so much.

Kind regards

Bindi