Technophobe needs help

[dave891]

Any suggestions welcome! I have recently moved home and had to change internet provider. After the usual sales spiel we went with BT who outsourced us to EE that required work from openreach. Long story short after over 2 months with nothing we now have full fibre broadband. Our experience so far as been hugely disappointing. We were on copper broadband before with a BT Wholehome mesh discs and had more stable internet. I don't think we are heavy users i.e. surf the internet and use a sonos system but have the usual multiple devices connected wirelessly to the internet i.e. tv's/ipads/iphones/sonos. I have managed to connect my BT Wholehome discs and have several devices connected to this, but my sonos system has defaulted to the ee router wi-fi and created a sonos mesh (if that makes sense). The sonos ceiling speakers in our kitchen has regular drop offs as does the ee wireless mini tv hub and our tv's regularly pixulate. An engineer said our house is big (approximately 2900 sqft) and may benefit from extenders? I see from other forums there are compatibility issues with the BT Wholehome disc system. Should i bin these and get some extenders or boosters? I just want a reliable wi-fi connection around my home? Any recommendations/help would be gratefully received my wife is at her wits end trying to speak to EE and get any help. Am i expecting to much from their basic full fibre package its just when we told the salesperson our usage was general surfing and there are only 2 of us they said the package would be more than adequate?

[JimM11]

@dave891 ?phone user for everything.

[dave891]

Thanks Jim but as per the title I’m a technophobe. This is beyond my understanding and ability and I find it incredibly frustrating that internet companies just sell you a box and a service and it’s then kind of up to you too figure it all out. Thanks for your help but I give up.I will muddle along and try and find a local technician who perhaps can come to my home and check my internet is running as effectively as possible and get my various devices connected.

[JimM11]

@dave891 That was why i tried to reach out on PM private message so i could contact you, blocked at YOUR end, if PM works for you to me via the link sent, then send me you details only i will see it. Then you can delete it shortly after.

You cannot post on this part it is public so you do not want to do that...

[XRaySpeX]

@JimM11 : OP removing his sent PM will not remove your received PM. So you could retain his private info.