Following 12-months excellent full fibre broadband service at our holiday home 4-weeks ago the internet went down with the router showing a green light. Two subsequent calls with the EE trouble shooting team led to a new router being sent, apparently there were a batch of faulty routers of which ours was on the list (despite it working perfectly for 12 months.) The new router was connected today but still exhibited the same issues (albeit after a brief period of a blue light) ie a solid green light.
Another call to the team - apparently there was no issue with the internet but they suggested that it could be a cable problem - I explained we had used all the new cables etc. I am now getting to my wits end as the team suggested yet another router!!!
Has anyone experienced a similar fault and has any suggestions as to the fix (we have tried all those in the EE guide) Furthermore at which point should I expect an engineer to visit to diagnose and solve the problem since the heating system, TV, and security system all rely on the internet connection!
