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TP-Link AXE5400 Tri-Band Wi-Fi 6E Router will not connect to the internet

PinkiBain
Visitor

As a technophobe, I have not been able to find any information why my new TP Link router will not connect to the internet.

I have shoved a pin in to reset the router to no avail. 

Any suggestions are much appreciated.

3 REPLIES 3
XRaySpeX
EE Community Star
EE Community Star

Have you set its BB PPPoE creds for EE? In Using & Configuring a Third Party Router you'll find everything you need to set up your router incl. the BB PPPoE creds. which are now the same as BT's.

Show us your WAN settings.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
JimM11
Brilliant Contributor
Brilliant Contributor

@PinkiBain Follow the Tp-Link setup instructions and use the Third party information you require dependant on your connection type.

How Do I Use My Own Router for Home Broadband? | Help | EE

 

XRaySpeX
EE Community Star
EE Community Star

Which EE BB plan are you on including its speed? What EE router were you supplied with (read its label or post a pix)?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP