Looks like a few people have had similar issues but I’ve switched from BT FTTC to EE full fibre. Had Openreach out to install new hardware, all green lights on the box but router won’t connect to the internet. Hub Manager says my broadband connection status is disconnected but advanced settings says my connection status is connected but obviously no internet and the hub (latest smart hub) is stuck on flashing amber.
Was told the engineer shouldn’t have left without it working and might be a hub issue so arranged a new appointment and delivery of a new hub but I can’t see how that is the issue???
When my FTTP installation wasn’t working on the agreed day, BT did credit my phonebill with £100, so I reckon they should do the same, with yours, and I didn’t need to make a claim either.
