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Nixter3
Visitor

‎02-10-2023 11:56 AM

I upgraded to Fibre and as EE and BT are joining I am now with BT. The process of upgrading was horrendous and I was pulled from Pillar to post and eventually after a month of EE not doing their job properly I was upgraded and am now paying BT monthly for my Fibre. My annoyance is that EE is still trying to bill me and are now sending threatening texts about a service that I longer hold with them and they were the ones that UPGRADED ME?!?!?! I would like some feedback please EE I dont have time to sit around all day waiting for someone to answer my call and since the Chat seems to have been deactivated I had no choice but to come on here. I want this sorted out!

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1 REPLY 1
Christopher_G
EE Community Support Team

‎02-10-2023 02:16 PM

Hi @Nixter3 

Welcome to the community.

We want the process to be as smooth as possible for you, I'm sorry to hear that there has been a problem. This is a public forum, and we don't have access to your account here. I can only suggest speaking to our Customer Support team so that they can look into this further for you.

Chris

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