Steady aqua light but no internet
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08-08-2022 11:39 PM
Hi there, I have had this box a little over a month now. It is the fibre smart hub box (black one) I have been away over the weekend so I’m unsure how long it has been inactive for, but I’ve restarted it, I’ve checked the 192 page it says it’s connected. It can’t be my devices I have 4 separate devices which are saying there isn’t a internet connection when connected to it. I’d really like this resolved asap, thanks (I’ve attached images if it makes it any better)
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09-08-2022 12:41 PM
Hi @Hlouise00
Thanks for coming here.
I would suggest getting in touch with our broadband care team on 0800 079 8586 and they will get this looked into for you.
Thanks.
Leanne 🙂

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