cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Steady aqua light but no internet

Hlouise00
Investigator
Investigator

69634FB2-ED16-4087-89C4-20504D16B434.jpeg

Hi there, I have had this box a little over a month now. It is the fibre smart hub box (black one) I have been away over the weekend so I’m unsure how long it has been inactive for, but I’ve restarted it, I’ve checked the 192 page it says it’s connected. It can’t be my devices I have 4 separate devices which are saying there isn’t a internet connection when connected to it. I’d really like this resolved asap, thanks (I’ve attached images if it makes it any better)

 

 

 

1D19B607-E74B-44E1-80CC-750202C90F52.jpeg

 

10 REPLIES 10
Leanne_T
EE Community Support Team

Hi @Hlouise00

 

Thanks for coming here. 

 

I would suggest getting in touch with our broadband care team on 0800 079 8586 and they will get this looked into for you. 

 

Thanks. 

 

Leanne 🙂