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Something went wrong. Try again.

jon_1103
Established Contributor
Established Contributor

‎05-05-2025 07:13 PM

Does anyone know of a fix to resolve the dreaded “Something went wrong. Try again.” error when trying to manage the WiFi??

I recently returned back to using my EE hub after returning the TP Link 6E router and Range Extender, and since my BB package was changed every time I try to access the router from the app it gives the error. I can access the router via the web but the app doesn’t work.

Any ideas?
T.I.A

0 Helpful
2 REPLIES 2
XRaySpeX
EE Community Star
EE Community Star

‎05-05-2025 10:13 PM

No, when the app is busted you can't fix or avoid it. It needs EE. Sometimes it will respond to a retry but it's so fragile.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
jon_1103
Established Contributor
Established Contributor
In response to XRaySpeX

‎05-05-2025 11:43 PM

Yeah, it is fragile! Thanks, I’ll give them EE a call tomorrow.

0 Helpful