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Something went wrong. Try again.

jon_1103
Established Contributor
Established Contributor

Does anyone know of a fix to resolve the dreaded “Something went wrong. Try again.” error when trying to manage the WiFi??

I recently returned back to using my EE hub after returning the TP Link 6E router and Range Extender, and since my BB package was changed every time I try to access the router from the app it gives the error. I can access the router via the web but the app doesn’t work.

Any ideas?
T.I.A

1 ACCEPTED SOLUTION

Accepted Solutions
XRaySpeX
EE Community Star
EE Community Star

No, when the app is busted you can't fix or avoid it. It needs EE. Sometimes it will respond to a retry but it's so fragile.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

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2 REPLIES 2
XRaySpeX
EE Community Star
EE Community Star

No, when the app is busted you can't fix or avoid it. It needs EE. Sometimes it will respond to a retry but it's so fragile.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
jon_1103
Established Contributor
Established Contributor

Yeah, it is fragile! Thanks, I’ll give them EE a call tomorrow.