Smart hub plus

[stefany19]

I ordered a smart hub plus network, it works, as for my package, I only have a router and my plan shows that I can buy a phone contract and add a card to someone, but it keeps blocking me, why, how?

[stefany19]

I ordered a smart hub plus network, it works, as for my package, I only have a router and my plan shows that I can buy a phone contract and add a card to someone, but it keeps blocking me, why, how?

[stefany19]

I ordered a smart hub plus network, it works, as for my package, I only have a router and my plan shows that I can buy a phone contract and add a card to someone, but it keeps blocking me, why, how?

[stefany19]

Ješ

[Michael_D · Accepted solution]

Hi @stefany19 

Welcome to the community.

When you say it says you can buy a phone contract, was that a mobile phone contract plan?

What happens when you are trying to add the plan? If you can let me know the exact error, that would be helpful.

Michael

[stefany19]

I ordered a uva wifi smart hub plus wifi works double edge, I would like information about my plan, are there many products, because as I read my plan, I should have a discount for mobile phone and TV

[XRaySpeX]

What you are looking for is EE One

[stefany19]

I was in the store, they don't want to offer me a phone or anything else

[Christopher_G]

Hi @stefany19 

Have you tried to add one through your EE Online account?

Chris

[Matt_124]

If you want to apply for a mobile plan to take advantage of your EE One multi product benefits, you can apply through your EE App or when logged into your account on the EE Website.

Make sure you are signed in and you should be shown the discounted plans.