15-04-2023 11:24 AM
For the last week my broadband connection has been dropping out in the mornings and now is refusing to reconnect. When I contact EE the diagnostics bot does not recognise my mobile number which is linked to the account, as I do not have a landline, so I can get no further. Any ideas?
15-04-2023 04:53 PM
Welcome to EE's Home Broadband Forum.
Have you just joined EE BB or were you already with EE BB?
What lights are showing on the router?
What does it say after you log into the router:
Obscure your names & any digits in the BB Username but post the 1st 2 parts of the (Broadband) IP address. This might tell us at which stage EE have got to.
Is this for ADSL BB or Fibre? Which router, BrightBox 1 or 2 or Smart Hub?
15-04-2023 05:51 PM