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Set direct debit and return wifi hub

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NA075
Contributor
Contributor

‎29-04-2024 08:47 PM

 

Hi,

I recently ordered broadband from EE, but it took almost two months for the installation to take place. During that time, they sent me a 4G WiFi hub. Now that the broadband is installed, I would like to set up a direct debit and return the WiFi hub. Can you please advise me on how to proceed? Thank you very much for your help.

regards,

 

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XRaySpeX
Grand Master
Grand Master

‎29-04-2024 09:01 PM

@NA075 : 

  1. In your MyEE for BB under MY PAYMENTS > CHANGE PAYMENT DETAILS > EDIT PAYMENT METHOD > Direct Debit > NEW DIRECT DEBIT DETAILS.
  2. Follow https://ee.co.uk/help/orders/return-and-recycle-ee-product . If you have not received a return bag you may call 0330 123 1105 for 1.
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

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XRaySpeX
Grand Master
Grand Master

‎29-04-2024 09:01 PM

@NA075 : 

  1. In your MyEE for BB under MY PAYMENTS > CHANGE PAYMENT DETAILS > EDIT PAYMENT METHOD > Direct Debit > NEW DIRECT DEBIT DETAILS.
  2. Follow https://ee.co.uk/help/orders/return-and-recycle-ee-product . If you have not received a return bag you may call 0330 123 1105 for 1.
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
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