Selective WiFi Disconnects as a Payment Tactic Are Unprofessional

[bt_not_ee]

EE knocked individual devices off my WiFi because the payment was slightly late. That behaviour is childish. If a bill is overdue, I’d expect a direct notification or a full, transparent service suspension not selective, silent disconnections. Quietly attacking device access to force payment is unprofessional and manipulative. If the service is going to be interrupted, do it openly, not through hidden pressure tactics.

I didn’t agree to join EE  I signed up with BT. I will be leaving for another provider.

Any attempted “termination charge” will be met with a full legal dispute, supported by clear evidence that I did not consent to the switch.

[bt_not_ee]

It can’t be done” isn’t an explanation it’s just an assumption.

What I’m describing is a repeatable, time linked pattern that only happens during late payment windows and never at any other time. That rules out random device faults.

Whether it’s intentional or a misconfigured automated system doesn’t really matter it’s still happening, and it’s on EE to address it. That’s why I’ve opened a formal complaint and will escalate if needed.

[XRaySpeX]

No, it's an analysis of the router's actual GUI. You still haven't specified which router you are talking about.

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@bt_not_ee wrote:

EE’s Smart Hub allows device level access control, throttling, and selective de auth through the router’s ACS system. 

Where in the router's ACS do you see this? Please show images of these features..

[Chris_B]

@bt_not_ee  Your going to escalate this !   Ok,  just remember to make it clear that you’re breaching the contract by not paying on time as per the T&Cs of the contract but still have some devices that are still working but shouldn’t be.    

I wouldn’t be surprised if they’re connected to an EE hotspot.    Are you actually checking they are connected to your WiFi ?  Ie the correct WiFi network name.