Security Camera not connecting

[Aitchtee]

I came across from BT to EE a few months ago. I have a EUFY s340 camera fitted to the garage wall about 35ft from my router (EE Smart Hub). It has been working satisfactorily with the old BT router and the new EE one, up until about 3 weeks ago. Have been in touch with Technical department as it will not now connect. As the camera was not connecting it was sent back (thinking it was faulty, but still under warranty) to EUFY and a replacement was sent. Still unable to connect. Technical department  took me to Router Hub  page and set up a new dedicated channel on 2.4.

On the 'manage your hub' page is the following

WIRELESS: (Network Name showing) 2.4GHz and 5GHz both ON. Smart channel 1, 100 respectively. WPA3 on both

On dedicated Channel: New Network Name showing) 2.4GHz ON: 5GHz OFF. Smart CHANNEL 1, WPA2.

Still cannot get it to connect! Any suggestions as to what do I do next. Thanks. Aitchtee

[Gazza785]

Hi All. 

Regarding your outdoor security camera. I have had exactly the same problem since receiving my new digital router from EE. All other devices in the home have connected less the camera. I have also disconnected the 5 GHz and enabled the 2.4Hz. The channel is channel 1 and have contacted EE support many times, but have been told to contact the cameras support. I have since bought a new security camera and to no avail. However. I replugged the old router in and it worked perfectly. I have given up.

[XRaySpeX · Accepted solution]

@Gazza785 : Try setting up Compatible WiFi on the router under Advanced > Wireless Settings & connect your problematic 2.4 GHz devices to that.

[Gazza785]

Bingo. Sorted.
I went into my router's admin panel. I created a separate SSID and
Password. I then logged in and started the outdoor camera setup process
selecting the new SSID and password and all now fine. But taken a week.
Thanks anyway.

[JimM11]

@Gazza785 Silly, have asked the MOD to get rid off your e-mail address!

[Gazza785]

Cheers 

[XRaySpeX]

@Gazza785 : Thanks! You're welcome 🙂 ! Glad I could be of assistance & trust it is now sorted.