Router light green

Hezzadot · ‎04-08-2022

Hi there I just got fibre max installed this morning however the router is still showing a green light. I have restarted and reset it. Can anyone help as it says it should be aqua?

XRaySpeX · ‎04-08-2022

By "installed" do you mean someone came in & did some work? Have you yet got a msg from EE that it is up & running? Not until then. It could be anytime up ti midnight.

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To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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Hezzadot · ‎04-08-2022

Hi there, yes engineers were out this morning putting in the fibre cables and I also got an email from EE saying that my broadband is now live. It is working perfectly it just doesnt have the aqua light.

Hezzadot · ‎06-08-2022

Solid green light on router since upgrading

Mustrum · ‎06-08-2022

Which router do you have?

Is it plugged into the ONT?

What lites are on the ONT?

Have you spoken to the Broadband care team?

Hezzadot · ‎06-08-2022

It’s white with a circle in the middle smart router. I don’t know what ONT means and yes I have spoken to broadband team

Mustrum · ‎06-08-2022

What is the router plugged into?

What did the care team say?

Hezzadot · ‎06-08-2022

A white box with 3 green lights. They said it should go aqua within 24 hours but it’s working fine with green light

Mustrum · ‎06-08-2022

The white box is the ONT.

Leanne_T · ‎06-08-2022

Hi @Hezzadot

Thanks for coming here.

Are you able to connect to the router and access the internet?

Leanne 🙂