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Richmond upon Thames outage broadband

Mchnelson2
Investigator
Investigator

‎08-04-2022 06:12 AM

How long is Richmond going to be without broadband? second day and no help.

0 Helpful
4 REPLIES 4
Christopher_G
EE Community Support Team

‎08-04-2022 07:58 AM

Hi @Mchnelson2

 

Welcome to the community, sorry to hear that you're having some problems with your service.

 

Is this mobile broadband or fixed Line broadband?


Chris

0 Helpful
Mchnelson2
Investigator
Investigator
In response to Christopher_G

‎08-04-2022 09:18 AM

Fixed Broadband router. My SIM cards in phone and iPad work fine. Bot response was fix would be between 6th April - 1st May, I hope that is a joke.

Marion, Sent from my iPad
0 Helpful
Christopher_G
EE Community Support Team
In response to Mchnelson2

‎08-04-2022 09:39 AM

It sounds from that message that it's being looked into, @Mchnelson2.

 

Hopefully it's the shorter end of that timescale. Thanks for your patience so far.

 

Chris

0 Helpful
XRaySpeX
Grand Master
Grand Master

‎08-04-2022 12:58 PM

You could consult BT Service Status to see faults are being attended to in your local area.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
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