Returning hub

Crejones107 · ‎17-11-2023

I was sent a new ee internet hub after the last one had faults but now I'm not sure what to do with the original. I haven't been sent a returns bag and the phone customer service options have been no help.

I don't want to be charged for options I haven't been able to receive.

XRaySpeX · ‎17-11-2023

@Crejones107 : You may do as you like with it. It is yours to keep or otherwise dispose of.

You may return all your EE BB kit incl. the EE TV Box for recycling free of charge by visiting www.eehomebroadband.com/returns where you can download and print a post-paid returns label.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

View solution in original post

XRaySpeX · ‎17-11-2023

@Crejones107 : You may do as you like with it. It is yours to keep or otherwise dispose of.

You may return all your EE BB kit incl. the EE TV Box for recycling free of charge by visiting www.eehomebroadband.com/returns where you can download and print a post-paid returns label.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP