Returning BT/EE equipment

[Markdija]

I have sent back to Bt / EE , but they keep asking for it back , I have called them twice ( takes over 40 minutes to one hour) .

I have a picture of thier posting and our certificate of posting sent in our main post office. If I get get sent a bill for this I will be annoyed , as I physically can not do any more for them , apart from come and do the job for them. Watch this space. Markdija 

[grahamanderson]

I have sent back a router and some phones using the tracked 48 label I was asked to print.

This is all the tracking I have received

Tracking history

Thursday 13 August 2026

05:54

Item Received

North West Super Hub

Tuesday 11 August 2026

14:25

Accepted at Parcelshop

Leyburn Post Office [DL8 5BG]

I tried ringing 03301234150 it didn't have an option for what I wanted so tried an option that I thought was most suitable and was told the wait would be over 30 minutes. I tried again with I wish to leave the service and hung up after a few minutes. I then tried to find an email address but couldn't find one, only a chat service which was obviously a robot as it didn't want to answer the question I gave it but instead wanted to ask me questions that didn't relate to my problem. I don't know why I bother and also it would be good if the returns service used a postal option that told me when the parcel had be received by BT/EE!

[XRaySpeX]

@grahamanderson : EE provide no contact by email. There is no Live Chat for BB.

Try calling EE CS on the Freephone no.(Opt 1) in my sig.

[JimM11]

@Markdija Eventually when it all get's done through the EE Side you should receive an e-mail that has 

""We've got your return"" and the heading is if like mine ""Thanks for sending your kit"", you just have to watch out for it....