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Re: switching provider form

Markjohn69
Visitor

‎27-07-2022 10:13 AM - last edited on ‎27-07-2022 10:17 AM by EE Community Moderator

Hi,I'm not renewing my broadband I'm switching providers when my current contract expires at the weekend this is a courtesy email informing you to close my account when my plan expires on the 30th July 2022. Many Thanks Mrs Cathy

 

[Mod edit: Please do not post personal information on the public board. Thanks!]

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2 REPLIES 2
James_B
EE Community Support Team

‎27-07-2022 12:48 PM

Hi @Markjohn69,

 

Welcome to the EE Community. 🙂

 

I'm sorry to hear you're thinking of leaving.

 

We can't handle your disconnection request via the community, but most providers will handle the cancellation of your old service for you. If they can't because they operate on a different broadband network, please get in touch with Customer Care.

 

Thanks

 

James

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XRaySpeX
Grand Master
Grand Master

‎27-07-2022 10:20 PM

@Markjohn69 : The switching provider form is for porting mobile nos. not for migrating BB.

 

If you are migrating your BB to another ISP, except Virgin Media, you apply to them directly & they'll take care of everything bar your final bill.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
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