Internet down

[Charlotte-23778]

Hi my internet is flashing auqa colour and it has been like that for 1 hour 

[Leanne_T]

Morning @Charlotte-23778

Thanks for coming here. 

Is this still the same this morning? 

If so, have you restarted your router?

Do you have a landline? 

Leanne 🙂

[XRaySpeX]

@Charlotte-23778 : Welcome to EE's Home Broadband Forum.

Have you just joined EE BB or were you already with EE BB? 

What does it say after you log into the router:

• For a BrightBox: in the Internet section on the initial Status page or
• For a Smart Hub: on the Advanced Settings > Broadband > Internet page?

Obscure your names & any digits in the BB Username but post the 1st 2 parts of the IP addy. This will tell us at which stage EE have got to.

Is this for ADSL BB or Fibre? Which router, BrightBox 1 or 2 or Smart Hub?

Does the landline phone work? Do you get a dial tone? Does it announce your correct no. when you dial 1470 17070?