Raising an ORDI (Openreach database integrity) check via EE

muzziman · ‎03-03-2026

Hi,

Has anyone successfully managed to get EE to raise an ORDI request? My address is showing as not having full fibre, when my neighbours have it and the Openreach engineer installing theirs told me it would be simple to add our property too in the same conduit.

I'm 99% certain this is a database issue, because my flat has only had Virgin cable services (no regular phone line) for over 25 years. I'm the freeholder, so that's not an issue etc etc. The Openreach wholesale search shows my property is served by the same cabinet as my neighbours.

I tried raising it with Openreach and they say I need to get "my provider" to raise an ORDI. Of course, I don't have a provider (well, Virgin but they don't count), so I asked EE as that's who I want to use. But the sales guy just wants to sell me the slow non-fibre and "upgrade me when it's available". Which will be never if the ORDI isn't raised, and he said he'd never heard of ORDI.

So, has anyone successfully done this, and if so, what steps did you have to take?

muzziman · ‎03-03-2026

Yeah, I think it’s either that or go for one of the more technical ISPs. Shame as I’d like the EE TV package too but I guess I’ll have to do without.

Mustrum · ‎03-03-2026

@XRaySpeX wrote:
It is obviously not the BT Wholesale Checker as per its results above. So it can only be the OR Fibre Checker.
Clearly it was and you are wrong or miss-quoting something.

muzziman · ‎13-03-2026

To follow up on this… I went with another provider who are doing the ORDI check but this is what’s on the side of my house, which the engineer said could be used to provide a connection to our upstairs flat as well.

Does that sound right? Can these provide multiple connections?

Peter_W · ‎13-03-2026

Hey there @muzziman.

There are a number of different setups that can be chosen with a CSP, and this would usually be decided by the engineer.

It is definitely possible to have one CSP serve multiple properties in the same block though, as this is something I remember discussing with the engineers when I switched to Full Fibre.

Peter