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Question about Smart Hybrid Connect box

Floydian9
Investigator
Investigator

Due to move from BT to EE at the end of the month.

The Smart Hub Pro & WIFI Pro equipment have arrived but there's no sign of the Smart Hybrid Connect box!!

Some mentioned as I'm currently on BT Halo 3+, i should just keep hold of the EE Hybrid box I've already got??

Question I have is will it work with my new equipment?  Or should i be getting a new box?

Thank you in advance for any replies.

Regards

1 SOLUTION

Accepted Solutions
Peter_W
EE Community Support Team

Hey there @Floydian9.
Welcome back to the Community 😊

I've had a check and the BT Hybrid connect, which is also sometimes EE branded, will work with both the BT Smart Hub 2 and the newest EE Hubs as well. 

I'd still recommend checking in with our team so we can be 100% sure on the details of your order, though. 

You can find all the details you need on how to contact them here:

Contact Us About Broadband and Landline Billing and Account | EE

Peter

View solution in original post

2 REPLIES 2
Peter_W
EE Community Support Team

Hey there @Floydian9.
Welcome back to the Community 😊

I've had a check and the BT Hybrid connect, which is also sometimes EE branded, will work with both the BT Smart Hub 2 and the newest EE Hubs as well. 

I'd still recommend checking in with our team so we can be 100% sure on the details of your order, though. 

You can find all the details you need on how to contact them here:

Contact Us About Broadband and Landline Billing and Account | EE

Peter

That's great.  Many thanks for taking the time to reply.